Shipping policy

Last updated: July 11, 2026

This Shipping Policy explains how orders placed with Flaire Louise are processed, shipped, tracked, and delivered.

Flaire Louise currently ships to customers located in the United States and the United Kingdom.

1. Order Processing

Orders are normally processed within 72 hours after payment has been successfully authorized.

Processing includes:

  • Payment and order verification;

  • Product allocation;

  • Preparation and packaging;

  • Transfer of the order to the applicable fulfillment partner.

The processing period is separate from the estimated delivery period.

Orders placed during weekends, public holidays, high-volume sales periods, or promotional events may require additional processing time.

Processing may also be delayed due to payment verification, incorrect customer information, product availability, supplier interruptions, or circumstances outside our reasonable control.

2. Dropshipping and Product Origin

Flaire Louise operates using a dropshipping model.

Products may be stored, packaged, and shipped directly by third-party suppliers, manufacturers, warehouses, or fulfillment partners located outside the customer’s country.

As a result:

  • Products may be shipped internationally;

  • The supplier’s or carrier’s name may appear on the packaging;

  • Products from the same order may arrive in separate parcels;

  • Separate tracking numbers may be provided;

  • Delivery times may vary between products;

  • Parcels may be subject to customs inspections.

Flaire Louise remains the customer’s point of contact for orders placed through our store.

3. Estimated Delivery Time

After processing and dispatch, estimated delivery normally takes between 2 and 20 calendar days.

Total estimated delivery time consists of:

  • Up to 72 hours for order processing; and

  • Approximately 2 to 20 calendar days for transportation and delivery.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery date has been expressly confirmed in writing.

Delivery may take longer due to:

  • Customs inspections;

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect or incomplete addresses;

  • Government restrictions;

  • Transportation disruptions;

  • High seasonal demand;

  • Events outside our reasonable control.

4. Shipping Methods

Available shipping methods may vary depending on the product, destination, fulfillment facility, parcel size, and carrier availability.

Any available shipping option and applicable shipping charge will be displayed during checkout.

Flaire Louise may use different carriers or fulfillment partners for different products within the same order.

We may change the carrier where reasonably necessary, provided that the change does not materially reduce the shipping service purchased by the customer.

5. Order Tracking

Where tracking is available, customers will receive a tracking number by email or through the order-status page after the order has been dispatched.

Tracking information may take several days to display its first update, particularly for international shipments.

Statuses such as “label created,” “shipment information received,” or “pre-shipment” may mean that the carrier has received the electronic shipment details but has not yet completed the first physical scan.

Customers who order multiple products may receive more than one tracking number.

6. Customs Duties, Import Taxes, and Additional Charges

Products may be shipped from outside the United States or the United Kingdom.

Unless customs duties, import taxes, handling charges, or other government fees are expressly included in the price or collected during checkout, these charges are the responsibility of the customer.

Flaire Louise does not control:

  • Whether customs charges will be imposed;

  • The amount of any customs charges;

  • Customs clearance times;

  • Import restrictions imposed by local authorities.

Customers are responsible for ensuring that the products ordered may lawfully be imported into and used in the destination country.

Failure to pay applicable customs charges may result in the parcel being delayed, returned, stored, abandoned, or destroyed by the relevant authority or carrier.

Any refund for a parcel refused because of unpaid customs charges will be evaluated after the parcel’s final status is confirmed. Reasonable shipping, return, customs, storage, or handling costs may be deducted where permitted by law.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

The delivery address should include:

  • Recipient’s full name;

  • Building or house number;

  • Street name;

  • Apartment, suite, or unit number where applicable;

  • City;

  • State, county, or region;

  • Postal or ZIP code;

  • Country;

  • Telephone number where required.

Address corrections must be requested as soon as possible by contacting help@louise.shop.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Flaire Louise is not responsible for failed delivery, loss, return-to-sender charges, or additional costs caused by incorrect, incomplete, outdated, or unauthorized address information supplied by the customer.

Where a parcel is returned because of an address error, the customer may be responsible for reasonable reshipping or return costs.

8. Delayed Orders

An order is not automatically considered lost because it has exceeded the estimated delivery period.

When an order is delayed, customers should:

  1. Review the tracking information;

  2. Confirm that the delivery address is correct;

  3. Check with household members, neighbors, reception staff, or designated safe locations;

  4. Contact the local carrier where possible;

  5. Email help@louise.shop with the order number and tracking details.

Flaire Louise may open an investigation with the applicable supplier, fulfillment partner, or carrier.

Carrier investigations may need to be completed before a refund or replacement can be approved.

Where Flaire Louise cannot ship an order within the promised timeframe, we will provide the customer with the options required under applicable United States or United Kingdom consumer law.

9. Lost Orders

A parcel may be considered lost after the carrier, supplier, or fulfillment partner confirms the loss or after the applicable investigation period has ended.

For a confirmed lost order, Flaire Louise may provide one of the following remedies:

  • A replacement;

  • A reshipment;

  • A refund to the original payment method;

  • Another remedy agreed with the customer.

The remedy provided may depend on product availability, investigation findings, customer preference, and applicable law.

10. Tracking Shows Delivered but the Parcel Was Not Received

When tracking shows that a parcel was delivered but the customer cannot locate it, the customer should:

  1. Check all entrances, mail areas, parcel lockers, reception points, and safe locations;

  2. Ask household members, neighbors, building staff, or workplace reception;

  3. Confirm that the delivery address on the order is correct;

  4. Contact the carrier for additional delivery information;

  5. Notify help@louise.shop promptly.

Flaire Louise may request a written declaration of non-receipt and may review delivery scans, photographs, location information, signatures, or other evidence supplied by the carrier.

A delivered tracking status does not automatically determine every claim. However, a replacement or refund may be refused where reliable evidence confirms delivery to the correct address and there is no evidence of a seller or carrier error.

Mandatory consumer and payment-dispute rights remain unaffected.

11. Damaged Parcels or Products

Customers should inspect their order as soon as it is delivered.

If a parcel or product arrives damaged, the customer should:

  • Photograph the external packaging;

  • Photograph the shipping label;

  • Photograph or record the damaged product;

  • Retain the product and packaging;

  • Contact help@louise.shop promptly.

Flaire Louise may request additional photographs, videos, or information to investigate the claim with the fulfillment partner or carrier.

Confirmed damage will be handled in accordance with our Refund and Return Policy and applicable consumer law.

12. Missing or Incorrect Products

If an order contains a missing or incorrect product, customers should contact help@louise.shop and provide:

  • Full name;

  • Order number;

  • Description of the issue;

  • Photograph of the products received;

  • Photograph of the parcel contents;

  • Photograph of the shipping label.

Because products may be shipped separately, customers should review all tracking numbers before reporting a missing product.

13. Separate Shipments

Products from the same order may be shipped from different fulfillment facilities.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Each parcel may have a different tracking number and delivery date.

No additional shipping charge will be imposed solely because Flaire Louise divides an order into separate shipments, unless the customer separately requests and agrees to an additional service.

14. Refused or Unclaimed Deliveries

Customers are responsible for monitoring tracking updates, responding to delivery attempts, and collecting parcels from designated collection locations.

If a parcel is refused, unclaimed, or not collected, it may be returned to the supplier or fulfillment facility.

Where legally permitted, any refund may be reduced by reasonable shipping, return, storage, customs, or handling costs.

This does not limit the customer’s rights where delivery was refused because the parcel was visibly damaged, the incorrect product was supplied, or another mandatory consumer remedy applies.

15. Order Cancellation

Customers may request an order cancellation by contacting help@louise.shop as soon as possible.

Because orders may be transmitted automatically to fulfillment partners, cancellation before dispatch is not guaranteed.

If an order has already entered fulfillment or has been dispatched, the customer may need to follow the applicable return procedure.

Mandatory cancellation rights available to United Kingdom consumers remain unaffected.

16. Events Outside Our Reasonable Control

Flaire Louise is not responsible for shipping delays caused by events outside our reasonable control, including:

  • Customs action;

  • Carrier interruptions;

  • Severe weather;

  • Natural disasters;

  • War or civil disturbance;

  • Labor disputes;

  • Public-health emergencies;

  • Government restrictions;

  • Infrastructure failures;

  • Supplier disruptions.

We will take reasonable steps to reduce the impact of these events and provide any remedies required by applicable law.

17. Customer Support

For shipping, tracking, delivery, damage, or missing-order enquiries, contact Flaire Louise through our official support channels:

Email: help@louise.shop
Telephone: +14387985779

United States support hours: 8:00 a.m. to 6:00 p.m., based on the customer’s local U.S. time zone.

United Kingdom support hours: 8:00 a.m. to 6:00 p.m., based on the local time in the United Kingdom.

Our average response time is 1 to 2 business days.

18. Commercial Address

2335 e atlantic blvd ste 200
pompano beach, fl 33062

This commercial address is not automatically an authorized product-return address.

Customers must contact help@louise.shop and obtain written return instructions before sending any product.